You’ve put a lot of hard work into building your business. You’ve got great products and your strategies and marketing investments have paid off. Yet, that’s just the beginning of creating a memorable customer experience.
Ecommerce order fulfillment is where the rubber hits the road! Each order must be fulfilled accurately, packed and shipped carefully, and reach your customers quickly to ensure that every customer has a stellar experience from start to finish.
In this guide, we’ve created a valuable resource containing what you need to know about ecommerce fulfillment. You’ll learn why effective ecommerce order fulfillment is critical to creating a brand that will keep your customers coming back for more, drive higher sales, and improve your overall business performance.
What is Ecommerce Fulfillment?
So, what is ecommerce fulfillment? It’s everything that happens after a customer places an order online. It’s the process that ensures orders are delivered accurately and rapidly — a vital part of a successful ecommerce business’s operations. Customers have come to expect online orders to arrive within two days and the ability to meet these expectations is a major driver of customer satisfaction.
The ecommerce order fulfillment process starts with receiving, storing and managing inventory – so you always know what’s in stock and what’s not! When orders come in, they are passed along for fulfillment: picking the right items from warehouse locations and packing them into boxes. Then it’s time to ship your packages using the best method to get them to your customer in the time frame promised at the optimal cost.
It’s true that many ecommerce businesses start small and, in the early stages, inventory might simply be stored in an empty garage or office space, rather than a warehouse. But as a successful business grows and order volume increases, the details associated with ecommerce fulfillment can become extremely complex and take resources and time away from the crucial running of day-to-day business. What’s more, peaks in demand driven by seasonal changes or special promotional offers can put a strain on resources.
True ecommerce fulfillment is part of the larger discipline of logistics and requires specialized expertise to keep operations running as efficiently as possible, costs under control, with complete visibility and transparency every step of the way. Well-run ecommerce fulfillment is often a true driver of growth and expansion for successful ecommerce brands.
How Do You Fulfill an Ecommerce Order?
No matter what size your ecommerce business is, ecommerce fulfillment follows similar key steps. For a small startup, that might mean walking into your garage with a list of orders and gathering the products you need to mail, packaging them yourself, and heading to the post office or dropping them off at UPS. For a larger company, orders may go to ecommerce fulfillment companies or third-party logistics providers (3PL) that take care of ecommerce order fulfillment for you. Small or large, read on to find out what it takes to get an ecommerce order to your customers.
Understanding the Ecommerce Fulfillment Process
Let’s gain a common understanding of the terms and steps involved in ecommerce fulfillment.
Order processing is the entire workflow from the time an order is placed through a company’s website to delivery of the order to the customer. Order processing can be a manual process, where incoming orders are written down on a sheet, or entered into a spreadsheet — to those driven by sophisticated technology and automated processes.
Inventory management refers to the systematic tracking and control of products available for sale online. It involves monitoring stock levels, accurately recording incoming and outgoing goods, and optimizing inventory turnover to minimize stockouts and overstocking. Here are some key aspects of inventory management:
- Inventory Classification: Categorizing inventory based on various criteria such as SKU (Stock Keeping Unit), product type, size, or demand pattern.
- Receiving and Inspection: Verifying and inspecting incoming shipments to ensure the received items match the order and meet quality standards.
- Storage Optimization: Strategically organizing inventory within the warehouse to optimize space utilization and accessibility.
- Cycle Counting: Conducting periodic physical inventory counts to reconcile actual stock levels with recorded quantities.
- Demand Planning and Forecasting: Analyzing historical sales data, market trends, and customer demand patterns to forecast future inventory requirements.
Effective inventory management ensures efficient ecommerce order fulfillment, enhances customer satisfaction, and maximizes profitability by maintaining the right balance between supply and demand. Ecommerce fulfillment companies often invest in sophisticated technology to manage inventory.
Picking and Packing
Picking and packing is an important step where items in each order are selected from inventory and prepared for shipment to customers. It involves locating and retrieving products from their storage location, verifying the correct items and quantities, and securely packaging them for safe transportation. For ecommerce fulfillment companies, efficient picking and packing operations are crucial for meeting order deadlines, reducing errors, and ensuring prompt delivery.
The primary objective is to ensure prompt order processing. Best practices are to pick and pack customer orders on the same day they are placed or, at the latest, the following day. Delays in pick and pack operations can be perceived as shipping delays by customers, potentially falling short of their expectations for swift order fulfillment.
In addition to simply picking products for an order, there are specialized services that many companies can benefit from in ecommerce fulfillment. Here are a couple of examples:
- Subscription box fulfillment. Subscription boxes have become quite popular — providing an exciting and convenient experience for subscribers. Companies sell an ongoing subscription that involves assembling and curating products based on specific themes.
- Kitting and assembly. This is the process of combining multiple individual products or components into a single kit or package before shipping to customers. It involves grouping related items together, often based on specific orders or predetermined sets, to create a cohesive product offering. Kitting and assembly can include activities such as labeling, packaging, adding promotional materials, and assembling products or components into a final product configuration. This process streamlines order fulfillment, enhances efficiency, and allows businesses to offer customized product bundles or value-added packages to their customers.
Increasingly, technology is driving greater efficiency in picking and packing. The latest Warehouse Management Systems (WMS) can streamline the process by grouping orders with similar items or in the same warehouse zone together, allowing pickers to process multiple orders simultaneously and boost efficiency. In addition, robotic pickers are playing an important role, working in tandem with warehouse personnel. Equipped with advanced sensors and algorithms, these robotic pickers navigate through the warehouse, accurately selecting and delivering products — enhancing order fulfillment speed and accuracy. If you are choosing among ecommerce fulfillment companies to partner with, make sure to ask them about their WMS technology.
Shipping is the transportation of goods from the seller’s location to the buyer’s destination. It involves selecting appropriate carriers, generating shipping labels, and coordinating the delivery process. To cater to shoppers’ expectations, most companies collaborate with multiple carriers for the flexibility to select shipping methods that align with the desired customer experience.
When it comes to the shipping process, the location of the warehouse plays a crucial role. Many companies choose among ecommerce fulfillment companies by evaluating if warehouse locations are strategically positioned to ensure two-day or quicker shipping to a significant portion, if not all, of their customer base.
Timely and reliable shipping is essential for customer satisfaction, as it determines the speed and condition in which products are received. Efficient shipping practices optimize logistics, minimize costs, and enable seamless order fulfillment in the dynamic world of ecommerce.
Returns handling is management of product returns from customers. It should be a streamlined process that allows customers to initiate returns, and efficiently process the returned items. It starts with having a clear returns policy that outlines the process for returns — this ensures that internal personnel or external partners know exactly what to do in each case.
Effective returns handling aims to enhance customer satisfaction by offering hassle-free return options, ensuring prompt refunds or exchanges, and identifying opportunities to improve product quality and customer experience.
Ecommerce Fulfillment Solutions
There are a range of options for companies to manage ecommerce fulfillment. Let’s briefly explore the definition and advantages of each.
Some companies order fulfillment operations take place internally within a company’s own facilities. That means they handle all aspects of the fulfillment process using their own resources and infrastructure. In-house fulfillment is often the strategy used when a company is starting out, but often it can become unwieldy as the company experiences growth — and require significant investments in facilities, equipment, and personnel.
3PL or Ecommerce Fulfillment Companies: Outsourcing Ecommerce Fulfillment
3PL (Third-Party Logistics) is outsourcing order fulfillment to an external service provider. 3PL companies specialize in logistics and supply chain management, and offer many benefits, including cost savings, scalability, expertise in logistics operations, and the ability for ecommerce companies to focus their staff and resources on core business functions while leveraging the expertise and capabilities of ecommerce fulfillment companies to handle the complexities of ecommerce order fulfillment. One major advantage of using a 3PL provider is access to the industry cost-effectiveness from inventory management to delivery to returns.
Amazon FBA (Fulfillment by Amazon) is a service that allows ecommerce sellers to store their inventory in Amazon’s fulfillment centers. With FBA, sellers ship their products to Amazon, and Amazon takes care of picking, packing, shipping, and customer service for those products. This service enables sellers to leverage Amazon’s extensive logistics network, Prime eligibility, and reach Amazon customers.
Dropshipping is a retail fulfillment method where the seller doesn’t hold inventory or directly ship products to customers. Instead, when a customer places an order, the seller purchases the item from a third-party supplier who then ships it directly to the customer. Dropshipping allows sellers to operate without the need for physical storage space or upfront inventory investment, but they may face challenges such as limited control over product quality, shipping times, and potential competition from other sellers using the same suppliers.
Technology Integrations Streamline Ecommerce Fulfillment
As we’ve mentioned before, technology plays a critical role in ensuring that your ecommerce fulfillment operations are efficient and effective. That’s why smooth, seamless communication between your or your partner’s Warehouse Management System (WMS) and the ecommerce platform you use is vital. This ensures that your orders can be easily and instantly swiftly transmitted to your warehouse for fulfillment while ensuring accurate inventory data is shared back to your systems. There are they key integration options to choose from:
- Plugin: A plugin provides a direct connection between your ecommerce platform (e.g., Shopify) and your WMS. It is a quick and straightforward setup that requires no additional cost or programming effort.
- Middleware: Middleware serves as a bridge between your ecommerce software and the WMS. This option doesn’t require programming, but you will need to pay a monthly licensing fee — and customization options may be limited.
- API (Application Programming Interface): An API integration offers a customized connection between your systems and the 3PL’s WMS. Although there are no ongoing costs, this option requires upfront development time and investment. API integrations allow for fast data transfer and can be tailored to suit your specific business needs.
By connecting your fulfillment warehouse to all your sales channels, you can provide an omnichannel customer experience, ensuring a seamless flow of data and operations across various platforms. By selecting the integration method that best aligns with your requirements and business goals, you can establish an efficient and synchronized fulfillment process.
Outsourcing Ecommerce Fulfillment: 7 Key Benefits
Outsourcing ecommerce fulfillment to a third-party provider offers many tangible benefits, especially as your company grows and changes. Ecommerce fulfillment companies can offer these key benefits:
- Cost Savings: Outsourcing fulfillment eliminates the need for investing in infrastructure, warehouse space, equipment, and staffing. By leveraging the resources and expertise of a fulfillment partner, businesses can reduce operational costs and achieve economies of scale.
- Scalability and Flexibility: Outsourcing provides scalability, allowing businesses to easily scale up or down their fulfillment operations — as the business grows or to meet seasonal peaks — without the burden of managing inventory, labor, or warehouse space.
- Expertise and Efficiency: Fulfillment providers specialize in logistics and have the expertise, processes, and the industry-leading technology to streamline operations.
- Focus on Core Competencies: Outsourcing fulfillment frees up valuable time and resources, allowing businesses to concentrate on core competencies like product development, marketing, and customer service.
- Expanded Market Reach: Fulfillment providers often have multiple warehouse locations strategically positioned to reach a broader customer base. This enables businesses to offer faster shipping times, lower shipping costs, and potentially reach customers in new geographical areas.
- Enhanced Customer Experience: Faster shipping, accurate order fulfillment, and hassle-free returns management contribute to a positive customer experience.
- Risk Mitigation: Fulfillment partners often have built-in redundancies, disaster recovery plans, and robust security measures in place. This helps mitigate risks associated with inventory loss, damage, or disruptions in operations.
Choosing an Ecommerce Fulfillment Partner
When choosing among ecommerce fulfillment companies, you are making a critical decision that can significantly impact your business. Here are some factors to consider when selecting your ecommerce fulfillment partner:
- Do they have the expertise and experience you need? Look for a fulfillment partner with a proven track record and extensive experience in e-commerce order fulfillment. Consider their industry expertise, client testimonials, and case studies to gauge their capabilities.
- Can they scale and provide the capacity for growth? Assess the fulfillment partner’s ability to handle your current order volume as well as accommodate future growth. Ensure they have the infrastructure, warehouse space, and resources to scale alongside your business.
- Have they invested in industry-leading technology? Evaluate the fulfillment partner’s technology stack, including their Warehouse Management System (WMS) and integrations with e-commerce platforms. Seamless integration between systems is crucial for efficient order processing and inventory management.
- Can they meet your KPIs for order accuracy and turnaround? Accuracy and speed are paramount in e-commerce fulfillment. Inquire about the fulfillment partner’s order accuracy rates and average processing times. Look for partners who prioritize accuracy and can meet your desired turnaround times.
- Do they offer a full range of shipping and delivery options? Consider the fulfillment partner’s shipping capabilities and carrier partnerships. Check if they offer a range of shipping options, including expedited services or international shipping, to meet your customers’ needs.
- Do they handle the entire returns process? Returns are a vital aspect of e-commerce fulfillment. Assess the partner’s returns handling process and policies, ensuring they align with your customer service expectations and return policy.
- Is their team responsive? A reliable fulfillment partner should offer excellent customer support. Evaluate their responsiveness, communication channels, and problem-solving capabilities to ensure they can address any issues that may arise.
- Where are their warehouses located with regard to your customer base? Consider the geographic location of the fulfillment partner’s warehouses. Ideally, their warehouse locations should be strategically positioned to reach your target customer base quickly and cost-effectively.
- Do they have an excellent reputation and references? Research the fulfillment partner’s reputation within the industry. Seek references from current or past clients to gain insights into their performance, reliability, and overall satisfaction.
By carefully evaluating these factors and conducting thorough research, you can make an informed decision and choose an e-commerce fulfillment partner that aligns with your business requirements, enhances your customer experience, and supports your growth objectives.
Industries That Benefit from Ecommerce Order Fulfillment
The food industry contributes a staggering $1.5 trillion annually to the United States economy, as reported by FoodIndustry.com. In the past few years, we’ve seen ecommerce offering new convenient ways for customers to purchase food products. From ordering groceries online, to meal preparation kits, to specialty subscription boxes — there are more options than ever before for consumers to use ecommerce platforms to buy food of all types. The perishable nature of many food items necessitates swift and reliable ecommerce order fulfillment. From farm-fresh produce to temperature-sensitive dairy products and meat, maintaining optimal product quality and freshness until the products are delivered to customers’ doorsteps in a timely manner is critical.
Consumer Packaged Goods (CPG)
Consumer Packaged Goods (CPG) e-commerce order fulfillment plays a vital role in the ever-expanding CPG market, which includes major brands like Procter & Gamble, Unilever, Colgate-Palmolive, Nestle, and others. According to Tiger Analytics, the global CPG industry is projected to reach $14 trillion by 2025. The undeniable force driving this industry is the unwavering commitment to meeting consumer demands wherever, whenever, and however they desire.
The rise of online e-tailing, where consumers can buy products from a wide range of websites — both owned and independent from the CPG manufacturers brand. Second, consumers want to receive their products direct-to-doorstep or have the flexibility to pick-up their product at a local store. These two trends mean CPG products need to be everywhere and anywhere a consumer wants them, making having the expertise of a 3PL partner that can meet these new demands effectively is vital.
Beauty & Cosmetics
The Beauty & Cosmetics sector, valued at $92.4 Billion according to Statista, includes a wide range of products found in:
- The beauty aisle at major grocery stores
- Pharmacy retailers worldwide like Walgreens and CVS
- Luxury and high-end cosmetic counters in retail department stores
- Direct-to-consumer brands and monthly subscription boxes that are only available online
From skincare to anti-aging products to hair care, nail care and more, beauty & cosmetics must have a strong brand presence on the shelf, and be handled with expert care. What’s more, the beauty and cosmetics industry heavily relies on visual appeal and presentation — and often run special promotions where products are bundled or free gifts with purchase are offered. Effective ecommerce fulfillment ensures that products are packaged and delivered in pristine condition, maintaining the brand’s image and reputation. Proper handling and protective packaging during shipping play a significant role in preserving product quality and preventing damage.
The Personal Care sector is made up of product manufacturers for over-the-counter remedies, therapies and equipment and includes such categories as natural and homeopathic medicines, as well as durable medical equipment. According to Grand View Research, the Beauty and Personal Care market is valued about about $482 billion globally. Product complexity and value tends to be high in the personal care equipment sub-sector, especially for products like humidifiers, air purification devices, electronic toothbrushes, blood pressure machines, and a myriad of other rechargeables and electronics. Often these are high-value products that need special handling. That means a 3PL partner should have clean, secure facilities with options available for climate controlled storage, and the ability to ensure compliance with associated regulations. Particularly with electronic equipment in the Personal Care sector, the capacity to manage repair, refurbishment and disposition of returns may be important when selecting a 3PL partner for ecommerce fulfillment.
Nutritional & Dietary Supplements
According to IBIS World, the Vitamin and Supplement Manufacturing industry is valued at $39 Billion. This market includes products such as:
- Vitamins & nutritional supplements
- Dietary aids, including drink powders and meal replacement drinks
- Muscle building and weight loss supplements
- Nutraceutical products
- Pet and animal health products
Often, products in this sector require climate controlled storage to maximize product shelf life, as well as product tracing for manufacturer expiration dates. Nutritional and dietary supplements manufacturers are significantly impacted by the trends in online ordering, e-tailing, direct-to-consumer orders and traditional retail outlets. Because most products in the dietary and supplements sector are consumables, the rise of automated, subscription-based orders has become perhaps the biggest trend in recent years. Subscriptions can come in the form of specialized product configurations as “therapy in a box” every month or simply basic replenishment orders that are shipped to the consumer on a regular basis.
TAGG Offers Complete Ecommerce Fulfillment Services
No matter what your ecommerce fulfillment needs are, TAGG Logistics has the services, expertise, and experience to help you exceed customer expectations and achieve your goals.
Today, many companies sell across many channels, in addition to ecommerce — which is known as omnichannel fulfillment. TAGG can help you fulfill orders through every channel including:
- Your brand’s own website
- Digital marketplaces, like Amazon
- Digital storefronts, like Walmart or Target
- Category marketplaces, like ebags.com
- Other digital channels, including daily deal sites, flash sales, subscriptions boxes and social media
- Non-digital channels, including catalog sales, direct response TV, mail, kiosks and more.
- Retail storefronts
Finding the ideal ecommerce order fulfillment center location can be difficult, especially if your 3PL does not have a nationwide network that gives you the flexibility and local consumer reach you need with two day shipping. At TAGG Logistics, we specialize in Order Fulfillment Centers to help with ecommerce order fulfillment from 23+ fulfillment center locations nationwide.
TAGG can custom package your products —offering automation, hand construction and hybrid assembly for custom packaging fulfillment. Shrink wrapping, strapping, labeling and bag sealing are among the services we provide.
Kitting is the process of taking any number of SKUs and combining them into one package, then creating one new SKU. Our kitting services allow you to decrease inventory space by kitting to stock or kitting on demand.
Labeling, packaging & repackaging
These services are provided for a variety of reasons. It can be as simple as replacing an incorrect label, or as detailed as repackaging an entire order to meet the requirements of a big box retailer.
Broken items, crushed or expired items can result in a profit loss for your business. Product testing is particularly important for our healthcare and durable medical product clients, but we can do it for anyone! In order to grow your business, it is crucial that your products reach your customers exactly as intended. With our attention to detail and skilled labor force, we handle the job quickly and cost effectively. No matter the size or complexity of the project, we have the technology, expertise, and equipment to get the job done for you.
TAGG’s returns processing operations receives returned product, processes the necessary customer information and handles all the disassembly, recycling and disposal work.
Subscription Box Ecommerce Order Fulfillment
From pet toys to wellness and from techies to foodies, subscription boxes have captured the consumer imagination. TAGG has what it takes to deliver ‘‘retail therapy in a box’ to meet all of your subscription box fulfillment needs.
Online Marketplace Direct Shipping & Ecommerce Shipping
Digital marketplaces are expanding and consumers have higher expectations than ever before for fast delivery. What’s more, shipping requirements are getting more complex — particularly with big box retailers and their EDI requirements). TAGG has strong relationships with all major carriers. And with our fulfillment centers strategically located across the country, we deliver coast to coast in just one to two business days.
Whether you are an experienced catalog shipper with thousands of sales a day or a new seller moving into the catalog shopping space, TAGG offers catalog ecommerce fulfillment services that you can count on.
Flash Sales & Daily Deal Ecommerce Order Fulfillment
Flash sales, offering a specific number of products for a limited time at highly discounted prices, have become ubiquitous online. Another popular type of flash sale are daily deals, where a particular price on an item or items is for one day only. These kinds of special ecommerce sales require rapid scalability, comprehensive inventory planning and management, and prompt reliable shipping for ecommerce order fulfillment — all areas where TAGG excels.
Amazon Seller Fulfilled Prime
Amazon Seller Fulfilled Prime is a program in which Amazon allows sellers to display the Prime Badge on products they fulfill from their own facilities or from third party logistics providers. At TAGG Logistics, we proudly meet the stringent criteria set forth by Amazon. Our approach to fulfillment is optimal for any e-retailer looking for a third party logistics provider that will help cut the costs associated with other methods of getting the Prime badge. What’s more, our strategically placed ecommerce order fulfillment center locations allow us to hit stringent metrics for 2-day ground service to 98.6% of the population.
Peak Season Ecommerce Fulfillment
Peak Season for ecommerce order fulfillment is the period of time that leads up to the dramatic spike, or surge, in holiday retail sales. Consumer goods manufacturers and retailers alike typically rake in disproportionately high amounts of revenue from November 15-December 24 compared to the rest of the year — especially on Black Friday when the official start of holiday gift shopping begins the day after Thanksgiving. From comprehensive planning before peak season hits, to the right locations for ecommerce order fulfillment, and omnichannel capabilities, TAGG has what it takes for peak season success.
Ecommerce Fulfillment FAQ’s
What are my costs?
At TAGG, we try to be as transparent as possible with our pricing structure. There are three main components to our pricing model, which essentially follows the flow of an order: 1. inbound, or receiving inventory, 2. storage of inventory, and 3. outbound, or shipping out orders. Download our fulfillment cost calculator to get an idea of what your monthly spend might be.
Can TAGG integrate with my shopping cart?
Absolutely! TAGG has the latest technology and systems to be able to integrate with just about anything! Our integration software sits between your shopping cart and our warehouse management system (WMS) to seamlessly integrate with your e-commerce platform, import your order file and map it to our system. For more information on our technology and shopping cart integration, click here.
When can I expect my orders to be delivered?
To remain competitive in today’s e-commerce environment, speed is crucial. With our nationwide network of fulfillment centers, we reach 98.6% of the population of the continental United States with a 1-2 day transit time.
What shipping method does TAGG use?
TAGG does not have just one shipping method — we partner with all major carriers to provide a variety of shipping methods. We help clients choose the best method to ensure their needs are met. Download our shipping and handling guides for more information.
Why should I outsource to TAGG?
By outsourcing to an expert like TAGG Logistics you are able to simplify your daily business function, grow your business and gain substantial savings on daily operational needs. We have invested in advanced technology to assist you with every sales channel — through your website, using online marketplaces, brick and mortar retail outlets and more.
Does TAGG work with start-up companies?
Absolutely! In order to determine if a potential client is a good fit, we do like to get to know them before saying ‘yes’ or ‘no,’ and this goes for small, start-up companies or well-known, established companies. We ask questions regarding product, fulfillment center preferred location and daily order volume.
How long has TAGG been in business?
TAGG Logistics was founded in 2006 by Tod Yazdi, Gary Patterson and Gian Cavallini. In fact, the company was formed using their initials (Tod And Gary and Gian). The name also symbolizes TAGG’s approach to our clients because we want you to feel confident in your decision. Our motto, “TAGG…we’re it!” helps define who we are, knowing that you can trust us as your outsourced partner to handle everything!
Does TAGG work with B2B and B2C fulfillment?
Yes we do! We provide services in the e-commerce fulfillment industry, also known as B2C, as well as the retail distribution industry, also known as B2B.
As a TAGG client, will I be able to talk to your staff?
Yes, each client that TAGG partners with has its own dedicated client service representative. This person is solely dedicated to your account and serves as your main point of contact for daily operational needs. They are trained in all details of your account and are your consistent line of communication to ensure order accuracy and quickness.
Will I have real-time access to TAGG’s system?
Each client is given a login and password to our Web Access system that contains all inventory, order information, and any reports that are used for your account. All information is given in real time so that you know where your order is at each step of the process. You can view it all, from inbounding and inventory levels, to order processing, all the way down to the person who picked and packed your order.
Where are you located?
TAGG has a network of fulfillment centers strategically located to provide our clients with nationwide coverage ensuring that products will be shipped in the fastest, most cost effective manner. We have fulfillment centers in Nevada, Pennsylvania and at our headquarters in St. Louis, Missouri. The positioning of our fulfillment centers allow us to reach any consumer or business in the United States with a 1-2 day transit time.
Does TAGG require a long-term contract?
We do not require a long-term contract, but the majority of our agreements start with a 1-year commitment. We do include an early termination option — and we will send annual updates with any new information and the automatic contract renewal.
Do you offer tracking on orders?
Every order that leaves our fulfillment center is assigned a unique tracking number depending on the carrier used. These tracking numbers can be sent to you, your customers, or both. Our system is fully integrated with UPS, FedEx and other carriers so that tracking number will link directly to their site to show the shipment’s progress.
Do you offer reverse logistics?
Yes. We have the capabilities to provide reverse logistics services for all of our clients. It is a process that works similarly to inbounding your product. Ideally, we would be notified that the return is on its way through a return merchandise authorization (RMA), this way our receiving team is on the lookout for the return. Then, depending on the item, there are a few different options. If the item can be resold, we would place it back in inventory. If it is not able to be sold again, we would either dispose of it at our facility or send it to you to dispose of.
Get Started With TAGG As Your Ecommerce Fulfillment Company
Let TAGG Logistics design an ecommerce order fulfillment process that provides outstanding service to your customers. Ordering, processing, shipping. High-tech, high-touch, high time – a 3PL company that finally delivers what matters even more: a genuine drive to help you succeed.
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Get Started With TAGG As Your Ecommerce Fulfillment Company
Contact us by completing your information below.
Get Started With TAGG As Your Ecommerce Fulfillment Company
Contact us by completing your information below.