|Press Release: April 28, 2009
St. Louis, MO – TAGG Logistics has partnered with White-Rodgers, a division of Emerson Climate Technologies, to provide reverse logistics and returns processing services for electronic thermostats. TAGG receives returned product, processes the necessary customer information and handles all the disassembly, recycling and disposal work.
Reverse logistics involves the flow of goods and materials from what would normally be their final destination, the consumer, back through the supply chain to their manufacture or retailer. The ultimate purpose of reverse logistic is to capture value from the returned goods or ensure proper disposal. “We are pleased to be handling White-Rodgers’ reverse logistics.” says Tod Yazdi, Principal at TAGG Logistics. “TAGG coordinates returns with White-Rodgers’ customer service group and works completely within their IT system to provide a seamless outsourced solution. We also perform disassembly work to maximize recycling when disposal is necessary.”
Click here to read more about TAGG’s returns processing services.
For many of our clients a “necessary evil” of their business is providing repair or replacement parts for the finished product they sell. From computer and network related equipment to hardware and components of ready-to-assembly furniture, TAGG serves as the outsourced fulfillment provider to a variety of clients who supply product parts for their customers.
One such client sells ready-to-assemble TV stands and media cabinets through a variety of big box retailers. In order to provide a high level of customer service, they have decided to make replacement parts and components available to their customers for a period of up to 5 years. That means they have a large number of items that need to be stored and managed for a long period of time and shipped to customers quickly when needed….all of which contributes no direct profit to the bottom line. When I asked the owner why he decided to outsource the parts business to a third party he replied, “Why not outsource the parts fulfillment to TAGG, let you guys completely take care of things so I can go about doing what I am good at, designing and selling more product?” He also added “our approach to parts was an afterthought, it was a distraction and because it is not core to our business, it wasn’t getting done well. A fulfillment center would better handle the process and free up valuable resources within our organization.”
We designed a system that completely takes the burden off of our client. Customer requests are taken at a call center or over the web, those orders are imported into our warehouse management system and parts are shipped to our client’s customers. Our client has visibility over the entire process. We even help minimize cost by disassembling customer returns and replenishing parts stock with the components. What our client views as a necessary evil, we see as a core competency and a valuable service TAGG provides.
Click here to read more from TAGG’s blog.