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Order Fulfillment Guide

In today’s fast-paced business environment, providing a seamless and efficient order fulfillment process is paramount for achieving customer satisfaction and maintaining a competitive advantage. This guide will delve into the intricacies of order fulfillment, uncovering its significance, strategies, solutions, and the benefits of outsourcing this critical aspect of business operations. Whether you’re an e-commerce startup or an established enterprise seeking to optimize your logistics, understanding the nuances of order fulfillment can drastically enhance your customer experience and overall success.

What is Order Fulfillment?

Order fulfillment encompasses the series of activities involved in receiving, processing, and delivering customer orders to their intended destination. It’s the bridge between a customer’s purchase decision and the tangible product arriving on their doorstep. In the context of e-commerce, where online shopping has revolutionized consumer behaviors, efficient order fulfillment has become a cornerstone of business success.

Why Is Order Fulfillment Important?

Order fulfillment is a critical aspect of any business that involves delivering products to customers. This process goes beyond merely packing and shipping; it encompasses inventory management, order processing, picking and packing, shipping, and even returns management. It plays a pivotal role in ensuring that your customers are satisfied, maintaining your brand’s reputation, and helping you drive ongoing customer loyalty. Here are some of the reasons why this element of business is so important:

  1. Repeat Business and Loyalty: Going a step above in your order fulfillment process encourages customers to return for future purchases. Consistently meeting customer expectations for quick and reliable deliveries means increased revenue and long-term brand success.
  2. Competitive Advantage: In today’s market, efficient order fulfillment will set you apart from competitors. Fast shipping, accurate order processing, and hassle-free returns will give you an attractive edge and help you retain customers.
  3. Reduced Cart Abandonment: Long shipping times and unclear delivery options are common reasons for cart abandonment in e-commerce. Offering transparent and reliable shipping options will help your conversion rates.
  4. Operational Efficiency: Streamlining order fulfillment processes contributes to operational efficiency. Proper inventory management, accurate order processing, and optimized shipping methods reduce overhead costs and improve resource allocation.
  5. Internal Expansion: If your team wants to expand nationally or internationally, efficient order fulfillment becomes critical for positive global growth.

Order fulfillment is not just about moving products from one location to another. It’s about delivering on promises, exceeding expectations, and building lasting relationships. Businesses that prioritize influential order fulfillment position themselves for long-term growth.

The Order Fulfillment Process

The order fulfillment process comprises several stages, each crucial for a smooth and error-free delivery experience. From strategic planning for precise inventory management to assembling a capable team with the right technology, you will set the stage for efficient and successful order fulfillment operations.

Preparing for Order Fulfillment

Here are the key steps to consider when preparing for order fulfillment.

Order Processing

Order processing is the critical first-step phase where accuracy and efficiency are paramount. A well-structured order processing system ensures that customer orders are received, verified, and fulfilled seamlessly. Let’s explore the critical steps involved in setting up a streamlined order processing workflow:

  • Receiving and Confirming Orders. Upon receiving an order, the first step is to ensure its accuracy and completeness. Automating this process minimizes errors and expedites the workflow. An order management system should instantly confirm that all necessary information is present, such as product details, quantities, shipping addresses, and payment information.
  • Verifying Order Details and Customer Information. Accuracy is essential in order processing. Your system should cross-check the provided details against existing customer records to ensure consistency. Additionally, confirm that the payment information matches the order value. Any discrepancies should trigger reviews before moving forward.
  • Managing Order Changes and Cancellations. Flexibility is crucial as customers might need to modify or cancel orders after submission. Implement suitable protocols for handling such requests promptly. An efficient system should allow for changes within a reasonable time frame, automatically adjusting inventory levels and updating the order status accordingly.
  • Handling Backorders and Out-of-Stock Situations. In cases where a product is temporarily out of stock, an effective order processing system should take backorders seamlessly. Communicate expected restocking dates to customers, offering alternatives if applicable. Prioritize transparency to manage customer expectations and maintain trust.

Setting up a well-organized order processing system is a cornerstone of successful order fulfillment. By carefully receiving and confirming orders, verifying details, managing changes and cancellations, handling backorders, and strategically prioritizing orders, you establish a robust workflow that maximizes efficiency and customer satisfaction. An integrated order management system, supported by automation and clear protocol, contributes to accurate, timely order processing that strengthens your brand reputation and fosters long-lasting relationships.

Inventory Management

Inventory management is a fundamental aspect of order fulfillment that directly impacts a company’s order fulfillment solutions to meet customer demands while maintaining operational efficiency. Effective management combines strategies, tools, and practices to optimize stock levels, track movements, and ensure accurate record-keeping. Here are the critical components of successful inventory management.

  • Managing Inventory Levels. Maintaining optimal inventory levels is a delicate balance between having enough stock to fulfill orders promptly and avoiding excessive inventory that ties up resources. Strategic inventory planning considers demand patterns, lead times, and seasonal fluctuations. Overstocking can result in storage costs and the risk of obsolete products, while understocking can lead to missed opportunities and dissatisfied customers.
  • Tracking stock movements. Real-time visibility into stock movements is essential for making informed decisions. Utilizing technology like barcode scanners and inventory management software to track the activity of products from receiving to shipping. Accurate tracking enables efficient order processing, reduces the likelihood of errors, and supports timely replenishment. Implementing stock control measures.
  • Implementing stock control measures involves setting guidelines for when to reorder products and how much to reorder. This can include defining reorder points (the minimum stock level at which a new order should be placed), economic order quantities (optimal order size to minimize costs), and safety stock levels (buffer stock to account for unexpected fluctuations.)
  • Regular inventory audits. Regular inventory audits are essential for maintaining data accuracy and identifying discrepancies between recorded inventory levels and actual stock on hand. Scheduled audits help prevent inventory shrinkage due to theft, inaccuracies, or administrative errors. Utilize audit results to update your records and fine-tune your inventory management strategies. Return and exchanges.
  • Return and exchanges are inevitable in the world of retail. An efficient inventory management system should include processes for managing returned products. Items returned but still in sellable condition should be re-integrated into the inventory. Defective or damaged items should be appropriately documented and accounted for, assisting in identifying recurring quality issues.

Effective inventory management is the backbone of successful order fulfillment. By managing inventory levels well, businesses can strike the right balance between supply and demand. Your inventory management system should optimize resource utilization, minimizes costs, and ensures customers receive orders accurately and promptly. As you fine-tune your system, you’re better equipped to navigate the complexities of the supply chain and provide an exceptional customer experience.

Warehousing & Storage

Warehousing and storage are integral parts of the order fulfillment process, playing a vital role in maintaining the integrity of products, facilitating the order process, and ensuring timely delivery.

  • Warehouse Layout and Organization. A well-designed warehouse layout and organization contribute to the most streamlined operations. Categorizing products based on factors such as size, demand, and handling requirements help to create clear pathways for ease of movement and implement a logical storage arrangement that minimizes picking time and errors.
  • Optimizing Storage Space. This is crucial for efficient warehouse operations. Consider solutions such as pallet racking, shelving systems, and mezzanine levels. Use vertical space effectively to store high-demand items in easily accessible locations.
  • Implementing Inventory Tracking Systems. Enhance accuracy and visibility throughout your warehouse. Barcode scanners, RFID, or QR codes can track product movements from receipt to shipping. A robust tracking system reduces the chances of inaccuracies.
  • Safety and Security Measures. Warehouse safety and security are paramount. Implement safety protocols such as proper material handling techniques, clearly marked emergency exits and training programs for staff. Install surveillance systems, access controls, and alarm systems to safeguard against theft, damage, and unauthorized entry.
  • Warehouse Maintenance and Cleanliness. A clean and well-maintained warehouse environment is essential for efficient operations at employee morale.
Packaging & Labeling

Packaging and labeling are pivotal elements in the order fulfillment journey, offering more than just protection — they serve as a canvas for brand identity and an avenue for sustainable practices. Effective packaging involves considering the nature of the product and its shipping requirements. Customization allows brands to convey their unique identity while minimizing waste. Proper labeling with barcodes and essential information expedites inventory management and order processing. Quality control in packaging ensures accurate and damage-free deliveries, fostering customer satisfaction. Additionally, embracing sustainable packaging materials and practices aligns with growing environmental consciousness, demonstrating a commitment to customer experience and global responsibility.

Shipping & Delivery

Shipping and delivery form the final touch points of the order fulfillment journey, where customer associations meet operational execution. Thoughtful decision-making and selecting shipping carriers ensure that orders reach customers on time and in the desired condition. Proper packaging plays a crucial role in safeguarding products during transit, minimizing the risk of damage. Strategically managing shipping costs through negotiations and analyzing various options helps balance efficiency and affordability.

Tracking and monitoring shipments in real time give customers transparency and businesses insight into delivery progress. Addressing delivery exceptions promptly and handling customer inquiries with professionalism enhances customer satisfaction and overall brand reputation. In these final stages, shipping and delivery underscore a business’ commitment to delivering products and a seamless and trustworthy customer experience.

Returns & Order Issues

Addressing returns and order issues is crucial in maintaining customer trust. Developing a comprehensive return policy establishes clear customer guidelines, balancing convenience with operational feasibility. Handling customer returns and exchanges with efficiency and empathy is essential, streamlining the process while ensuring customer satisfaction. Equally important is managing order errors and discrepancies, swiftly rectifying mistakes to minimize customer inconvenience.

Part of these issues is resolving customer complaints with a customer-centric approach. Listening to customer concerns and finding solutions is pivotal in offering timely assistance and transforming potentially harmful experiences into positive outcomes. Implementing continuous improvement ensures that lessons learned from returns, exchanges, and customer issues are integrated into refining processes and preventing future occurrences.

Order Fulfillment Solutions

Choosing the right fulfillment option depends on business size, scalability, product type, shipping speed, and customer expectations. A well-considered fulfillment strategy can significantly impact your success. Here are some of the most common and successful options:

In-House Fulfillment

Businesses manage their order fulfillment processes internally. This method directly controls operations but requires investing in warehousing space, staff, and technology.

3PL (Outsourced Third- Party Logistics Order Fulfillment)

Companies can outsource their entire order fulfillment process to third-party logistics providers. 3PLs handle warehousing, picking, packing, and shipping, freeing businesses to focus on core operations.

Fulfillment by Amazon (FBA)

Amazon provides storage, packing, and shipping services for businesses using their platform. It leverages Amazon’s extensive distribution network and can offer Prime shipping benefits to customers.

Dropshipping

In this method, the businesses’ orders are forwarded to the suppliers directly to ship products to customers. This reduces upfront costs but may lead to less control over inventory and shipping times.

Technology Integrations

Technology is crucial for efficient and accurate order fulfillment in the digital age. Integrating systems and platforms streamline operations, enhance customer experiences, and provide valuable insights for decision-making. Here’s a breakdown of crucial technology integrations for effective order fulfillment:

  1. Order Management System (OMS): It is a central hub for order processing that consolidates information from various sales channels and automates workflows. It ensures accurate order data and streamlined department communication through integration with other systems.
  2. E-Commerce Platform Integration: For a consistent customer experience, your e-commerce platform must be seamlessly integrated with your fulfillment systems. This will enable real-time inventory updates, automated order processing, and synchronized product information.
  3. Warehouse Management System (WMS): A WMS optimizes warehouse operations by managing inventory placement, order picking, and fulfillment processes. Integration with other systems ensures accurate order information is communicated to the warehouse team, reducing errors and improving efficiency.
  4. Shipping Carrier Integration: Integrating your systems with shipping carriers’ platforms enables real-time shipping rate calculations, label generation, and order tracking. This integration enhances the accuracy of shipping information and gives customers visibility into their order’s progress.
  5. Barcode and RFID Systems: Barcode and RFID systems facilitate accurate inventory tracking and order processing. Integration with other systems ensures these technologies are used seamlessly for order verification and warehouse management.
  6. Customer Relationship Management (CRM): CRM integration enhances customer interactions by providing support teams with comprehensive order histories and preferences. This enables personalized customer service and issue resolution.
  7. Business Intelligence and Analytics: Integrating analytics tools with order fulfillment systems provides insights into order trends, customer behaviors, and operational efficiencies. This data-driven approach informs business decisions and identifies areas for improvement.

Incorporating these technology integrations into your order fulfillment ecosystem creates a cohesive and efficient workflow. The interconnectedness of these systems leads to accurate order processing, reduced manual errors, enhanced customer experiences, and the ability to adapt to changing market demands effectively. As businesses evolve in a digital landscape, investing in technology integrations is a strategic imperative for achieving competitive advantage and sustainable growth.

Benefits of Outsourcing Order Fulfillment

Outsourcing order fulfillment offers a range of advantages that can significantly impact a company’s operations, cost structure, and customer satisfaction. Here’s a breakdown of the key benefits that come with partnering with third-party logistics (3PL) providers:

  1. Cost: By collaborating with 3PL providers, businesses can avoid hefty investments in warehousing infrastructure, technology, and equipment. 3PLs’ economies of scale enable them to negotiate favorable shipping rates, reducing business transportation costs.
  2. Scalability: Order volumes often fluctuate, particularly during peak seasons. Outsourcing order fulfillment provides the flexibility to scale operations up or down as demand changes quickly. 3PLs possess the resources and expertise to efficiently manage varying order volumes without requiring businesses to invest additional resources.
  3. Expertise: Order fulfillment demands specialized knowledge in logistics and supply chain management. Outsourcing allows businesses to tap into the proficiency of 3PL providers who focus exclusively on optimizing these processes. This empowers companies to concentrate on core competencies and strategic initiatives.
  4. Efficiency: 3PL providers excel at streamlining fulfillment processes through efficient warehousing layouts, advanced technology, and best practices. Outsourcing leads to quicker order turnaround times, improved delivery speed, and heightened customer satisfaction.
  5. Tech: Fulfillment companies invest in sophisticated technology systems that provide real-time insights into inventory, order status, and shipment tracking. Outsourcing grants companies access to these advanced tools without substantial upfront investments.
  6. Networks: Outsourcing allows businesses to expand their reach without establishing new warehousing networks. 3PLs often have strategically located fulfillment centers, enabling companies to reach customers in different regions or globally efficiently.
  7. Risk Mitigation: 3PL providers help mitigate risks associated with order fulfillment by implementing security measures, disaster recovery plans, and compliance protocols. This safeguards inventory and minimizes disruptions due to unforeseen events.
  8. Customer Happiness: Outsourcing supports a superior customer experience. 3PLs are order fulfillment companies that offer customized packaging, labeling, and branding, ensuring a consistent presentation of products. With efficient order processing and reliable shipping, companies provide timely delivery and accurate tracking information, ultimately boosting customer satisfaction.

Incorporating outsourcing into a company’s order fulfillment strategy can lead to cost savings, operational efficiency, and an elevated customer experience. By leveraging the expertise and resources of 3PL providers, businesses can focus on growth, innovation, and maintaining a competitive edge in a dynamic market landscape.

How to Choose an Order Fulfillment Provider

When choosing an order fulfillment provider, conducting thorough research and evaluating potential providers based on several key factors is essential.

  1. Start by assessing your business’s unique needs and objectives, such as order volume, product types, shipping requirements, fulfillment center locations, types of products, SKU count, Inventory shrinkage allowance, and geographic reach.
  2. Compile a list of potential providers and review their track record, reputation, and client testimonials.
  3. Evaluate the provider’s technological capabilities, including their order management systems, inventory tracking tools, and integration capabilities with your existing systems.
  4. Ensure they offer real-time visibility into inventory and order status and the ability to scale as your business grows.
  5. Finally, communication and transparency are paramount. Choose a provider that communicates, provides accessible customer support, and offers transparent reporting on order processing and shipping.

By carefully evaluating these factors, you can select an order fulfillment provider that aligns with your business goals and contributes to a seamless and successful fulfillment process.

Fulfillment Center Locations

These locations are strategically located for efficiency. Placing fulfillment centers near major population centers and transportation hubs reduces shipping times and costs, ensuring timely delivery.

Types of Products

When selecting a fulfillment center, it is crucial to consider the types of products you offer. Different products have varying storage, handling, and shipping requirements. Perishable goods may require temperature-controlled facilities, while fragile items may need specialized packaging and careful handling. Bulkier products may need larger storage spaces, and high-demand items may benefit from fulfillment centers located closer to your target markets for quicker deliveries. Tailoring your choice of fulfillment center to match your specific product characteristics ensures optimal storage conditions, efficient order processing, and an improved customer experience.

SKU Count

The SKU (Stock Keeping Unit) count is a significant factor when selecting a fulfillment center. The number of unique SKUs in your inventory directly affects storage requirements, picking and packing processes, and overall operational efficiency. A larger SKU count may necessitate a fulfillment center with ample storage space and effective organization systems to accommodate a diverse product range. On the other hand, a smaller SKU count might allow for a more compact facility. Analyzing your SKU count concerning the fulfillment center’s capacity and layout helps ensure your products are stored and processed optimally, leading to streamlined operations and accurate order fulfillment.

Inventory Shrinkage Allowance

Inventory shrinkage refers to loss due to theft, damage, and administrative errors. A reputable fulfillment provider should have effective inventory management practices to minimize shrinkage. Evaluating a potential provider’s track record in managing and reducing inventory shrinkage is essential to ensure accurate stock levels, minimize financial losses, and maintain customer satisfaction.

Comparing Order Fulfillment Companies

It is essential to comprehensively assess order fulfillment companies to align your business with the right partner. Scrutinize each company’s experience and reputation, evaluate their track record, client testimonials, and references to gauge their reliability and service quality. Consider their technological capabilities, such as order management systems, inventory tracking tools, and integration options with your existing systems.

Choosing an e-commerce fulfillment company is a critical decision that can significantly impact your business. Here are some factors to consider when selecting your e-commerce fulfillment partner:

  • Do they have the necessary skills and expertise to ensure order fulfillment and scalability? Assess if they meet your needs.
  • Ensure your order fulfillment company partners have enough space, resources, and flexibility to scale alongside your processes. Additionally, ensure they manage the entire return process, a crucial aspect of fulfillment.
  • Have they invested in the right technology? Seamless integration between systems is crucial for efficient order processing and inventory management. Evaluate the fulfillment partner’s technology stack, including their Warehouse Management System (WMS) and integrations with e-commerce platforms.
  • Seamless integration between warehouse management systems (WMS) and e-commerce platforms is crucial for maintaining partners’ order accuracy rates and desired processing times. Look for partners who prioritize accuracy and offer a full range of shipping and delivery options.
  • Check the fulfillment partner’s shipping capabilities and carrier partnerships. Ensure they provide diverse shipping options, such as expedited services and international shipping, to satisfy your customers’ demands. Also, ensure they manage the entire return process, as it is crucial.
  • Returns are a vital aspect of e-commerce fulfillment. Assess the partner’s returns handling process and policies, ensuring they align with your customer service expectations and return policy.
  • A reliable fulfillment partner should offer customer support that goes a step above. Evaluate their responsiveness, communication channels, and problem-solving capabilities to ensure they can address any issues.
  • Consider the location of the fulfillment partner’s warehouse. The areas should be strategically positioned to reach your target customer base quickly and cost-effectively.
  • Research the fulfillment partner’s reputation within the industry. Seek references from current or past clients to gain insights into their performance, reliability, and overall satisfaction.

By carefully evaluating these factors and conducting thorough research, you can make an informed decision and choose an e-commerce fulfillment partner that aligns with your business requirements, enhances your customer experience, and supports your growth objectives.

Industries That Benefit from Order Fulfillment

So many industries can benefit from efficient order fulfillment to ensure smooth operations, customer satisfaction, and optimized supply chains. Some of these industries include

E-commerce:

Online retailers rely on order fulfillment to deliver products to customers’ doorsteps quickly and accurately, enhancing the online shopping experience. In summary, shipping logistics form a critical backbone of e-commerce success. They contribute to customer satisfaction, competitiveness, market expansion, and operational efficiency. E-commerce platforms prioritizing effective shipping logistics create a seamless and reliable customer experience, improving sales and brand recognition.

Retail:

Traditional brick-and-mortar retailers utilize order fulfillment to manage inventory across multiple locations, enabling efficient restocking and fulfilling online orders. Shipping logistics are a cornerstone of retail success by helping advance stores in competitiveness and market expansion to offer seamless shopping experiences.

Consumer Electronics:

With products ranging from smartphones to appliances, consumer electronics companies rely on efficient order fulfillment to meet consumer demands. Shipping logistics with order fulfillment companies generate valuable data insights. Retailers can analyze customer preferences, shipping trends, and delivery times to make informed decisions regarding inventory management, marketing strategies, and customer service improvements.

Beauty and Cosmetics:

Quick and accurate order fulfillment is crucial in delivering everything from cosmetics to skincare products, meeting customers’ beauty needs. Reliable shipping logistics reflect positively on a retailer’s brand reputation. Consistent and on-time deliveries create a positive image, contributing to customer trust and loyalty.

Subscription Services:

Businesses offering subscription boxes, whether for beauty products, snacks, or books, require precise subscription box order fulfillment to deliver monthly packages to subscribers. Shipping logistics contribute to operational efficiency by automating processes, reducing errors, and optimizing order fulfillment. This translates to smoother workflows and reduced operating costs.

Streamlined order fulfillment processes improve customer satisfaction, brand reputation, and overall operational efficiency regardless of the sector.

TAGG’s Order Fulfillment Services

Regardless of your e-commerce fulfillment needs, TAGG Logistics has what you need to help you exceed expectations and achieve your goals.

Order Fulfillment Services

Today, many companies sell across channels— omnichannel fulfillment. TAGG can help you fulfill orders through every channel, including:

  • Your own website
  • Digital marketplaces
  • Digital storefronts
  • Category marketplaces, like ebags.com
  • Other digital channels, including daily deal sites, flash sales, subscriptions boxes, and social media
  • Non-digital channels, including catalog sales, direct response TV, mail, kiosks, and more
  • Retail brick and mortar

Order Management

Our effective order management system ensures that orders are processed accurately, shipped promptly, and customers are kept informed, resulting in improved customer satisfaction and operational efficiency.

Inventory Management

TAGG ensures that the correct items are available in the right quantities, at the right locations, and at the right time. Our effective inventory management meets both customer demand while minimizing costs.

E-commerce Shipping

Digital marketplaces are expanding, with higher consumer expectations for fast delivery. Shipping requirements are also getting more complex, particularly for big box retailers and their EDI requirements. TAGG has strong relationships with all major carriers. With our strategically located fulfillment centers across the country, we can deliver coast to coast in just one to two business days.

Warehousing

Finding the ideal location for order fulfillment can be challenging, especially without a nationwide network. TAGG Logistics specializes in Order Fulfillment Centers with 23+ warehousing locations for flexible, local consumer reach.

Returns Management

TAGG’s return processing operations handle all returns, including customer information, disassembly, recycling, and disposal.

Pick and Pack Fulfillment

TAGG provides this crucial process within the order fulfillment cycle — we can handle selecting products from inventory (picking) and then packaging them for shipment (packing) to fulfill customer orders.

Kitting and Assembly

Kitting and assembly play crucial roles in the manufacturing, retail, electronics, and e-commerce industries. Kitting enables retailers to create product bundles that enhance customer convenience and drive sales, while assembly ensures that products are correctly assembled and meet quality standards.

E-commerce Fulfillment Centers

TAGG is your trusted partner for efficient and reliable e-commerce fulfillment services. Our state-of-the-art fulfillment centers are strategically designed to meet the unique demands of the e-commerce landscape, ensuring seamless order processing and exceptional customer experiences.

Subscription Fulfillment

Subscription boxes have become increasingly popular, offering everything from pet toys and wellness products to tech gadgets and food. TAGG provides a comprehensive solution for subscription box fulfillment, delivering “retail therapy in a box” tailored to your needs.

Order Fulfillment FAQs

What are my costs?

We aim to maintain transparency in our pricing at TAGG. Our pricing model has three primary components that follow the order process: receiving inventory, storing inventory, and shipping orders. Use our fulfillment cost calculator to get an estimate of your monthly expenses!

Can TAGG integrate with my shopping cart?

Absolutely! TAGG has cutting-edge technology and advanced systems, allowing seamless integration with various platforms. Our integration software bridges your shopping cart and our state-of-the-art warehouse management system (WMS), ensuring that the integration process is smooth and hassle-free. We can effortlessly import your order file and map it to our approach to ensure everything runs like clockwork. For more information on our technology and shopping cart integration, contact us.

When can I expect my orders to be delivered?

Speed is crucial to remain competitive in today’s e-commerce environment. With our nationwide network of fulfillment centers, we reach 98.6% of the population of the continental United States with a 1-2 day transit time.

What shipping method does TAGG use?

TAGG partners with all major carriers to provide a variety of shipping methods. We help clients choose the best way to ensure their needs are met. Download our shipping and handling guides for more information.

Why should I outsource to TAGG?

By outsourcing to an expert like TAGG Logistics, you can: Simplify your daily business function, Grow your business, Gain substantial savings on daily operational needs. We have invested in cutting-edge technology to help you with every sales channel — through your website, using online marketplaces, brick-and-mortar retail outlets, and more.

Does TAGG work with start-up companies?

In order to determine if a potential client is a good fit, we like to get to know them first. Whether they are a small start-up or a well-known, established company, this is true. We ask a series of questions to understand more about their product, preferred fulfillment center location, and daily order volume.

How long has TAGG been in business?

In 2006, three entrepreneurs came together to create TAGG Logistics. Tod Yazdi, Gary Patterson, and Gian Cavallini formed the company using their initials, giving it a unique and personal touch. The name represents TAGG’s commitment to making their clients feel secure and satisfied with their choice. With the motto, “TAGG…we’re it!” the company is dedicated to being a reliable and trustworthy partner in managing everything related to outsourcing.

Does TAGG work with B2B and B2C fulfillment?

Our company offers services in both e-commerce fulfillment (B2C) and retail distribution (B2B) industries.

As a TAGG client, will I be able to talk to your staff?

Yes, as our client, you will have your dedicated client service representative. This person is solely devoted to your account and serves as your main point of contact for daily operational needs. They are trained in all account details and are your consistent line of communication to ensure order accuracy.

Will I have real-time access to TAGG’s system?

When you become a client, we provide you with a login and password to our Web Access system. This system gives you access to all of your inventory, order information, and essential reports related to your account. You’ll be able to see everything in real-time, so you’ll always know where your order is. This includes details about inbound shipments, inventory levels, order processing, and even the individual who picked and packed your order.

Where are you located?

TAGG has a network of fulfillment centers strategically located to provide our clients nationwide coverage, ensuring that products will be shipped in the fastest and most cost-effective way. We have fulfillment centers in Nevada, Pennsylvania and our headquarters in St. Louis, Missouri. The positioning of our fulfillment centers allows us to reach any consumer or business in the United States with a 1-2 day transit time.

Does TAGG require a long-term contract?

We offer a 1-year commitment for most agreements, but no long-term contract is required. Early termination is an option; we provide annual and automatic contract renewal updates.

Do you offer tracking on orders?

Every order that leaves our fulfillment center is assigned a unique tracking number depending on the carrier used. These tracking numbers can be sent to you, your customers, or both. Our system is fully integrated with UPS, FedEx, and other carriers, so tracking numbers will link directly to their site to show the shipment’s progress.

Do you offer reverse logistics?

We do have the capability to provide reverse logistics services for all of our clients. It is a process that works similarly to inbounding your product. Ideally, we would be notified that the return is on its way through a return merchandise authorization (RMA); this way, our receiving team is on the lookout for the return. If the item can be resold, we will place it back in inventory. If it cannot be sold again, we will either dispose of it at our facility or send it to you to dispose of.

Get Started With TAGG As Your Order Fulfillment Company

Let TAGG Logistics design an order fulfillment process that provides outstanding service to your customers. Ordering, processing, shipping. High-tech, high-touch, high time – a 3PL company that finally delivers what matters even more: a genuine drive to help you succeed.

HAVE QUESTIONS? Contact us or call 314-991-1900

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