Shipping, fulfillment, and commerce are changing at an unbelievable pace. To keep business moving for both you and your customers, it’s important to constantly re-think whether your 3PL provider is still up to the task of performing at the highest level. Here are some simple yet important questions to ask when evaluating your logistics provider.
What role does technology play?
This should be your first question. How your 3PL uses technology not only reflects their level of readiness for today’s challenges, but their commitment to efficiency and system integration. Advances in omni-channel fulfillment solutions, electronic routing, and more have allowed 3PLs to be more efficient and streamlined than ever. If your contractor—or your own company—don’t put technology at the top of their lists, you should think about searching for alternatives.
Is your growth being matched?
As you continue to grow, has your 3PL grown with you? Are your contractors are able to keep pace with increasing order volume? What worked when you were starting out may not work as shipping volume increases. Make sure your customers are getting the fastest and most efficient treatment and you’re getting the most for your money.
Have service standards held up?
If you’ve been working with the same 3PL for more than a few months, it may be a good time to reevaluate their service standards. Have you had any service issues? If so, how were they addressed? Does your account representative check in with you regularly? When evaluating a 3PL contractor, small details can make a big difference.
Time to upgrade?
At TAGG, we focus on a completely technology-driven approach for the most efficient fulfillment possible. We would be happy to answer any questions you may have about 3PL providers, logistics services, e-commerce order fulfillment, and more. Simply give us a call at 1-866-991-TAGG or fill out our simple form.